I am sorry for myself as I did not google first before going to the said company. Let this be a warning to the rest. A lesson learned again for myself. Was just too expensive though.

At the end of last year, i been approach by a guy at Maidin Selayang, saying that there is a carnival on electrical products. They offer free vouchers almost like ‘gores dan menang’. I believed this is the one being discuss here.

I am lucky for not open the voucher because I believe, if a company want to make promotion, they better go to media, not something like this. And I also believed, nothing is free in this world.

For those who are working with Welly, if that company is not cheating, why there are so many complaints here!

I am writing in order to tell you the actual situation that I faced during the transaction that I had reported to be disputed.

On October 26, 2007, I was approached by a young Chinese lady in front of Maybank Bandar Puchong Jaya. I was told that I had been selected to open a lucky draw card, and I was convinced that there is no money or payment to be made in order to receive any gift if I were to won any gift.

After opened the lucky draw card, I found that I had won one of the grand prize, and in order to know what the gift is, I was asked to go to the office of the contest provider. I went to the office of the company (Worldwide Freshway Sdn Bhd) located at 33-03, Jalan Kenari 19A, Bandar Puchong Jaya 47100, Puchong.

Andy, (a young Chinese guy) was introduced to me as the supervisor of the lady that I met. He congratulated me and told me that if I were to won the gift, I had to take it home for free, but I need to agree to be participated in any press conference about the winning prize.

In addition, Andy told me that I need to support their company by buying 3 products with the total amount of RM7500 (approximately) at the price of RM3500 (approximately). I told him that the lady told me not to pay anything for the gift. Andy said its true, but still I need to support the company by buying the company’s product. I did not give any confirmation and I told him I might put on some consideration only after I know the gift that I will win. Andy agreed, and before he can reveal the gift to me, he needed to know if I have the amount of RM3500 (approximately – by cash or credit card).

I told him that I had the sufficient amount but still he wanted proof of the money I had. He asked for my credit card for the reason to check on my available balance. He told me that if ever I did not agree later, I don’t have to sign the receipt & the transaction will be void. I gave him few cards, but he has chosen and managed to swipe my Maybank Visa with the amount of RM1537.50 & he took my words that I had cash in bank for the remaining balance. (He must be a new member cause he made mistake to let me open the card before I signed on the transaction or gave him any money. And later, he was scolded by his Bos)

After that, he let me opened the card (after I signed on top of the prize card that shows the free gift item). The gift was Jade Mattress. Andy claims that it is worth between RM4000 – RM8000. I told him I was not happy with the gift, and I am willing to let go of the gift, and did not want to purchase anything from the company. Again, Andy told me that the gift is free & I did not have to pay for it, but Andy started to look worried as he told me that I need to purchase the company’s product. I told him I don’t want to purchase the company’s product, with or without the gift. He persuaded & begged me to purchase his company’s product while I keep on saying that I will not purchasing anything from him, and I will not pay anything nor sign the transaction receipt that he had. We were on argument for almost half an hour before he left me alone.

Andy came to see me few minutes after that with the other older Chinese guy. He told the guy that I did not want to pay the amount for their company’s product. The guy asked me why, and I told him that Andy and I were agreed that I will put on the consideration of purchasing the company’s product, but I did not promised Andy anything. The older guy told me that I was signed for the transaction (I think he assumed Andy done his job to get my authorization before I open the card) & when I said I did not signed the receipt; the older Chinese guy spoke something to Andy in Chinese & English languages. The older Chinese guy was scolding Andy and he told me in angry tone that I can go back home now & bring along the gift.

I asked him about the transaction that Andy made on my Maybank Visa card, and the guy told me that it will not be charged because I did not authorized the transaction. The guy also said that Andy will be responsible for it is his fault to breach the company policy by letting me open the card before I made any payment or transaction authorization. I asked about the gift and I told him that I am not going to take the gift home. He told me that the payment had nothing to do with the gift as I was entitled for the gift for free.

After the verbal convincing & confirmation that the transaction will not be charged, I finally went home with the lucky-draw gift that I won. However, I felt something is wrong somewhere. I made a call to Maybank Credit Card Centre immediately after I left the office. I spoke to a consultant (Salwa) and I told her to make a note in my account of the transaction that I had not signed, and I requested her to put a temporary block on my card as I suspected that there will be a fraud on the account. Salwa told me that she will make a note but the temporary block can’t be done due to the Maybank policy. I also made a call to MBF Cards Credit Centre (as I been told by Andy that they use MBF Bank to clear every credit card payment) to ask for advice on my situation. I spoke to Veron (credit to him for being such helpful) and he told me to go back to the merchant & ask for the void transaction receipt.

I went back to the office to collect the void transaction receipt as advised, but the older Chinese guy that I met earlier told me that he did not know about it (I doubted it cause I know that cancelled transaction can request for immediate Void Sales Receipt from the same device that used for the transaction), and he told me again not to worry as they will not charge on the transaction (he kept telling me its Andy fault & Andy will be responsible for it). I told him I did not want to have the gift since I am not paying anything and again he told me that the gift was not from his company, and the gift is free. After I insisted to have the void transaction receipt, he finally told me to come on next day to collect that receipt from his clerk.

I went back with the uneasy feeling, and I went to Balai Polis Putra Perdana for the advice on action that I should take. I was advised to wait until tomorrow and if I still did not receive the void transaction receipt, I may make the police report.

On October 27, 2007, I went back to the office to collect my void transaction receipt, but I was told by another Chinese guy that they can’t issue the receipt as it was sent to their head quarters in Pulau Pinang. I asked for the confirmation that there will be no charge on the transaction that I did not signed, and he told me that I don’t have to worry because it is clearly that unauthorized slip will not be accepted by any bank. I kept pushed him to give me any written confirmation & he gave me a blank paper and asked me to put in my request in writing so that they may send it over to their HQ to provide me details I needed.

After that, I went to Balai Polis nearby in Bandar Puchong Jaya to make a police report as I had a feeling that I will be cheated.

I saw the transaction of RM1537.50 by Glotron Marketing Sdn Bhd Selangor (posted date October 29, 2007) in my Maybank2U on October 31, 2007 and I decided to make a dispute transaction report to Maybank. I went to Maybank Cyberjaya on November 1, 2007 and made the report. I got a call from Madam Habibi few minutes after the dispute transaction reported via fax, and she had advice me to write in a letter (this letter) with the full details.

I appreciate if this report can be solved as soon as possible. I am counting every second to hear the up-date of this issue & I hope that all of the information given will assists the related department on any investigation. Again, I am strongly to confirm that I did not signed the credit card transaction receipt & I did not received any item as purchase(s).

-any feedback just send me an email-
-would appreciate to those may help me further-

Instead of the song and dance about a survey, this time they say that there will be an electronic goods carnival at the said Giant the following week, and I stand a chance of winning discount vouchers for the carnival.

Our two young friends were very convincing, no doubt, and I have to admit that part of my was swayed a little bit. But thankfully, I got my bearings back just in time to say NO and walked away.

dia org tu tipu kene buat gak.. jujur pun kene buat gak..